Support

Something wrong? Tell us.

One working day to a reply from a person. No ticket number theatre, no queue position.

Find the right door.

It stopped working: Inside two years, under normal use, that's a replacement rather than a repair queue. Warranty →
I've changed my mind: Seven days from delivery, used is fine, we arrange the pickup and cover it. Start a return →
It arrived damaged or wrong: Photograph it before you do anything else — it settles the whole thing in one reply. Report an issue →
Where's my order?: Tracking goes out by email and SMS on the day it ships. If it hasn't moved in 48 hours, tell us and we'll chase it rather than ask you to.
Suction has dropped: It's almost always the filter. Rinse it, dry it completely, refit. A damp filter feels exactly like a dying motor. More like this →
Something else entirely: Write to a person. Contact us →

Our whole support policy

1working day

To a reply from a person who can decide something. No ticket number, no queue position, no “we value your patience”.

Before you write in

Most of it is one of these.

It won't charge

Try a different USB-C cable and a wall adapter rather than a laptop port first — that fixes it most of the time. If the display doesn't wake at all, it's a warranty replacement, so tell us.

Suction has dropped

Nine times in ten it's the filter. Rinse it, let it dry completely — a damp filter chokes the airflow and feels exactly like a failing motor.

It's loud

At full speed it is. A brushless motor at this speed moving this much air makes noise, and anything claiming otherwise at this size isn't moving much air. Ease the dial down for close work.

Can I use it on liquids?

No. Dry debris only. No liquids, no hot ash, nothing still plugged in.

Is it safe on a camera sensor?

Around a camera body and lens barrel, yes — it's moving air, nothing touches the surface. We wouldn't put it directly onto an exposed sensor at full power; drop the speed and keep your distance.

Still stuck